Academy policies.

Course access period

Each paid Module 1–12 purchase includes access for the assigned learner for 12 months from the date the learner account is activated. Unassigned paid learner access expires 12 months after the purchase date. Foundations sample access is provided by invitation; its access period is stated when access is issued.

Access is personal to the assigned learner and includes course lessons, saved progress, the final assessment, and the course completion record. Access may be suspended for chargebacks, misuse, account sharing, or a violation of these policies.

Refund policy

Foundations is a private sample and has no purchase or payment to refund. For a paid Module 1–12 purchase or bundle, a purchaser may request a full refund within 7 calendar days of purchase when no learner included in the order has started a paid module.

After a learner starts a paid module, or after the seven-day window, the purchase is nonrefundable. Multi-course bundles are refunded only as a complete order; partial refunds for unused course credits are not offered. Duplicate charges or billing errors will be reviewed and corrected.

Send requests to info@themanagerstable.com with the order number and purchaser email.

Learner-assignment transfer policy

A purchaser may transfer a paid course assignment one time before the assigned learner completes the first lesson. Once the first lesson is completed, the assignment and its progress record cannot be transferred. Foundations sample access is issued to the named evaluator and is not transferable.

The replacement learner must use a unique email address. A transfer does not restart or extend the original access period. Organization assignments must be transferred by the purchaser or an authorized organization contact.

Privacy statement

The Academy collects the information needed to provide training: learner name and email, enrollment, lesson progress, written reflections, assessment results, course-completion and certification records, and support communications. Squarespace processes purchases; The Manager's Table Academy does not store full payment-card numbers.

We use learner information to provide account access, save progress, issue completion records, send operational course-access and progress reminders, support learners, prevent misuse, and maintain business records. Reminder emails stop when the course is completed. A learner may ask support to stop nonessential progress reminders.

Service providers used to operate the Academy may process information on our behalf. We do not sell learner personal information. When training is purchased or assigned by an organization, authorized managers may view assigned learners' names, emails, enrollment status, lesson completion, assessment score, certification status, and activity dates. Organization managers do not receive learners' written reflections through Academy reporting. The Academy owner can review submitted learning applications and certification cases to provide feedback and assess the published criteria.

With your permission, Google Analytics measures visits across The Manager's Table websites. Analytics receives a general page category, browser and device information, and approximate location; it does not receive your application answers, learner reflections, assessment results, or account details from our tracking code. You can change your choice using Analytics privacy settings at the bottom of any page.

We retain records only as reasonably needed for course delivery, completion verification, security, accounting, and legal obligations. To request access, correction, reminder removal, or deletion of eligible information, email info@themanagerstable.com. Some purchase and completion records may need to be retained.

The Academy owner can view account activation, course-opening and lesson-start timestamps, saved progress, and course completion across client enrollments. When you complete a module, the owner receives a completion alert and you receive one congratulations email with an optional request for feedback. Feedback is sent by replying to that email and does not affect your completion record. Written lesson reflections are not included in the owner activity report or completion emails.

Certification and completion-record disclaimer

Each successfully completed course is recorded separately in the learner's course log. A single course completion does not grant Manager's Table Certified™ status or create a formal certificate.

The Manager's Table Hospitality Leadership Certification is issued only after the same learner completes all 12 curriculum modules (Modules 1–12) and meets each course's passing requirements, then passes a separate 60-question comprehensive exam and an applied restaurant case reviewed against the published rubric. The exam requires at least 48/60 overall and at least 3/5 in each module. The case requires at least 16/20, at least 2/4 in every criterion, and at least 3/4 in guest protection and safe operation. Previously earned certifications remain valid. The formal certificate displays the learner's name recorded when the certificate is issued, issue date, and unique verification ID.

The credential is not a professional license, government certification, academic credit, accreditation, food-safety credential, alcohol-service credential, or guarantee of employment, promotion, placement, or job performance. Employers and regulators may require separate training or credentials. Learners remain responsible for following workplace policies and applicable laws.

Course ownership, copying and sharing

Academy lessons, written materials, narration, audio, videos, animations, illustrations, quizzes, answer explanations, and downloadable resources belong to The Manager's Table or its licensors. Purchasing or receiving access gives the assigned learner a limited right to use the courses for their own learning during the access period. It does not transfer ownership of the content or permission to distribute it.

Do not copy, record, or reshare course content without prior written permission from The Manager's Table, except where applicable law permits the use. This includes screen recordings, audio recordings, screenshots, photographs, transcripts, copied lesson text, and copies made with automated tools. Do not upload, post, email, sell, license, or otherwise distribute course materials, recordings, quiz questions, or answer keys, including through social media, shared drives, messaging groups, or another training platform.

Keep your login details private. Each purchase is assigned to one learner account. Only one signed-in learning session can be active at a time; opening a course after a new sign-in moves learning access to that browser. An individual enrollment does not permit group screenings, shared accounts, or using Academy content to deliver training to other people. Organization purchases provide access only to the assigned learners; they do not include permission to reproduce or redistribute the courses. Approved learner-assignment transfers remain subject to the transfer policy above.

You may take personal study notes in your own words and apply the skills you learn at work. Resources explicitly offered for download or printing may be used for their stated purpose, subject to any instructions accompanying them. These permissions do not allow you to reproduce a course or create a substitute training product. Your original written reflections and responses remain yours.

Do not remove ownership notices or bypass access controls. Unauthorized copying, recording, or sharing may result in suspension or termination of access. The Manager's Table may request removal of unauthorized copies and pursue remedies available under applicable law. Nothing in this policy limits rights or exceptions that cannot lawfully be restricted.

For permission to reproduce content, arrange group training, or request an accessible format, contact info@themanagerstable.com before making or sharing copies.