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AcademyBy The Manager's Table
RESTAURANT MANAGEMENT TRAINING

Learn to lead
a restaurant team.

12 online restaurant-management modules for working managers, future managers, and operators developing their teams. Start by requesting the free, complete Foundations of Hospitality sample course.

Request a free courseView the 12 modules

No purchase required. Request access with a short form.

1 module $49 · Any 4 $179Any 8 $329 · All 12 $44912-month access
WHAT THE ACADEMY BUILDS

Practice real restaurant decisions.

Whether you are advancing your own career, supporting an emerging leader, or developing a management team, every course turns instruction into decisions and workplace action.

ILearn the standardNarrated, visual instruction makes the operating principle clear.
IIPractice the decisionRestaurant scenarios test what the manager would do next.
IIIProve the workAssessments, written plans, progress, and completion records show what was accomplished.
See how the Academy works →
TRY A SHORT PRACTICE · NO ACCOUNT REQUIRED

What would you do next?

A party has waited longer than quoted. A guest asks you, the manager, why they still have not been seated. You have not yet checked the table status.

Choose your first response.

This public example introduces the decision-and-feedback format. It does not record progress, award credit or replace the full private sample.

Select an option to see the reasoning.

RESTAURANT-SPECIFICNARRATED + VISUALSCENARIO-BASEDMEASURABLE PROGRESS
BUILT FOR THE NEXT LEVEL

Training for you or your managers.

The Manager's Table Academy is designed for people who want practical restaurant-management capability, not generic leadership theory.

01

For working and future managers

Build the skills to lead a shift, support a team, and understand restaurant operations.

02

For parents and mentors

Invest in structured, restaurant-specific development for a son, daughter, or emerging professional who is serious about hospitality leadership.

03

For restaurant operators

Give managers consistent standards, realistic practice, workplace plans, and progress records across the development path.

FREE FOUNDATIONS COURSE · BY REQUEST

Experience a complete course before choosing the next step.

Foundations of Hospitality is a complete, free six-lesson sample course. Follow the guest journey from opening preparations to farewell, with narration, practice decisions, quizzes, and workplace plans.

Best for
Prospective learners, families, and operators
Evaluation time
About 2½ hours
Access
Personally provided by The Manager's Table
Purchase status
Private sample · not for sale
Request a free course

Send your request here. We will follow up with access details.

Explore the six sample lessons

The six-stage guest journey

01

Prepare the restaurant

Inspect the guest route, verify current facts, assign coverage, and confirm readiness.

02

Control arrival and seating

Acknowledge arrivals, quote from evidence, manage the wait, and complete the server handoff.

03

Guide greeting and ordering

Protect menu accuracy, guest choice, allergy verification, order details, and production handoffs.

04

Manage the meal

Read the room, control pacing, protect delivery accuracy, and intervene without removing ownership.

05

Own recovery

Listen for impact, choose a workable remedy, preserve the handoff, and verify the outcome.

06

Close and improve

Manage payment, resolve open promises, protect the farewell, and improve the next shift.

THE PAID ACADEMY · MODULES 1–12

One operating curriculum. Three levels of responsibility.

Develop the whole manager: first leading the shift, then controlling the business, and finally building the organization and a defensible GM plan.

01–04Lead the shift

Leadership, communication, guest care, and execution.

05–08Run the business

Standards, labor, inventory, and financial decisions.

09–12Build and lead

People, accountability, safety, and your GM plan.

Explore all 12 modules
01LEAD THE SHIFT

Leadership Identity & Manager Credibility

Move from task expert to trusted leader: assess your leadership habits, set visible standards, lead former peers, develop team ownership, and build a practical 30-day plan.

Review curriculum →
02LEAD THE SHIFT

Communication, Pre-Shifts & Team Dynamics

Give actionable direction, communicate under pressure, read team dynamics, correct work constructively, close handoff loops, and lead a focused five-minute pre-shift.

Review curriculum →
03LEAD THE SHIFT

Guest Experience & Advanced Service Recovery

Map the complete guest journey, recognize failure early, diagnose guest impact, recover within your authority, protect dignity, respond to reputation concerns, and prevent repeat failures.

Review curriculum →
04LEAD THE SHIFT

Shift Command & Operational Execution

Prepare and lead service by deploying people and space, reading the floor and kitchen, controlling bottlenecks, using system backups, and closing with an accountable handoff.

Review curriculum →
05RUN THE BUSINESS

Standards, SOPs & Quality Control

Translate guest and operating expectations into usable procedures, train and calibrate the team, inspect meaningful evidence, diagnose causes, and sustain better execution.

Review curriculum →
06RUN THE BUSINESS

Labor Planning, Scheduling & Productivity

Translate demand into workload, calculate labor consistently, schedule the right capabilities, adjust deployment during service, manage fatigue, and review productivity alongside guest results.

Review curriculum →
07RUN THE BUSINESS

Food Cost, Inventory, Waste & Controls

Follow product from purchasing through sale, receive and count consistently, compare actual with expected usage, control portions and waste, investigate variance, and prevent avoidable loss.

Review curriculum →
08RUN THE BUSINESS

Restaurant Financials & Profitability

Read a P&L, calculate cost and prime cost, evaluate sales mix and contribution, forecast with clear assumptions, assess marketing decisions, and present an actionable profitability plan.

Review curriculum →
09BUILD THE ORGANIZATION

Hiring, Onboarding & Retention

Define job readiness, interview and select with consistent evidence, set honest expectations, build deliberate first-day and first-month training, and strengthen retention through a sustainable talent pipeline.

Review curriculum →
10BUILD THE ORGANIZATION

Coaching, Accountability & Performance

Set clear expectations, diagnose performance gaps, coach observable behavior, build skill through practice, mediate workplace conflict, document facts, and verify improvement through the proper escalation process.

Review curriculum →
11BUILD THE ORGANIZATION

Safety, Compliance & Crisis Leadership

Apply the correct local food, workplace, access, alcohol-service, and reporting procedures; coordinate incidents calmly; document actions; and verify a safe return to service.

Review curriculum →
12GM CAPSTONE

Strategic GM Leadership & 90-Day Business Plan

Diagnose the restaurant as a system, prioritize evidence-based improvements, build and defend a realistic 90-day plan, lead change, develop other leaders, and review results.

Review curriculum →
Every module is appliedNarrated instruction, visual teaching, restaurant decisions, operating tools, a scored assessment, and a written workplace plan.
MODULES 1–12 · ENROLLMENT

Choose the right next step for one manager or a whole team.

Individual managers can start with one immediate development need or choose the complete curriculum. Parents and mentors can review the path with the learner and contact the Academy for help arranging access. Operators can build a focused team rollout. Foundations remains a private sample.

INDIVIDUAL MODULE

Choose one

$49per learner

Select any one paid module from Modules 1–12.

Choose one · $49 →
CUSTOM BUNDLEFOUR MODULES

Pick any 4

$179save $17

Build a focused development path from Modules 1–12.

Choose 4 · $179 →
CUSTOM BUNDLE

Pick any 8

$329save $63

Combine shift leadership, business controls, and people development.

Choose 8 · $329 →
Choosing for yourself, a family member, or a team?Request the private sample or ask The Manager's Table which path best fits the learner's next goal.Ask about the best path
Purchase terms12-month access · 7-day refund window before course use · One pre-start learner transfer · Certification after all 12 modules and the certification assessmentReview policies →
THE LEARNING EXPERIENCE

Managers do more than watch. They learn, decide, apply, and prove it.

01
I

Learn the standard

Follow narrated teaching and synchronized visual demonstration, or read the complete lesson.

02
II

Exercise judgment

Make restaurant-management decisions and review why each response affects the outcome.

03
III

Apply it at work

Build a written plan for a real team, shift, standard, cost, safety, or leadership challenge.

04
IV

Verify mastery

Pass the scored assessment and retain a progress and completion record in the Academy.

The Manager’s TableTHE MANAGER'S TABLE ACADEMY
BUILT BY AN OPERATOR

Created by someone who has had to own the result.

Branam Cohn built the Academy from more than 20 years in hospitality leadership, including high-volume general management, district and multi-unit operations, restaurant ownership, openings, and leading teams of more than 100 employees.

Built for ambitious individual managers and restaurant companies alike, the curriculum is grounded in what leaders are actually accountable for: the guest, the team, execution, labor, product, safety, financial performance, and the leadership capacity around them.

20+ years in hospitality leadershipGM · DISTRICT · OWNER operating perspectiveRESTAURANT-FIRST curriculum and decisions
Meet The Manager's Table →
BEFORE YOU BEGIN

A clear path into learning.

How do I evaluate the Academy?

Use the free-course request form to request private access to Foundations of Hospitality. It is a complete sample course, so an individual learner, family member, or restaurant leader can evaluate the teaching, animation, decisions, quizzes, workplace plans, and assessment before choosing paid training.

Can I purchase training for my son, daughter, or another learner?

Yes. Contact the Academy before checkout so access can be arranged under the learner's own name and email. Each learner needs a separate Academy account and assigned course access.

What can an authorized manager see?

Authorized managers can review assigned learners, module progress, assessment results, completion status, and activity dates. Learners' written workplace reflections remain private.

Which courses can I purchase?

Paid enrollment includes Modules 1–12. Choose one module, select a four- or eight-module package, or purchase the complete twelve-module curriculum.

Can managers learn around their schedules?

Yes. Academy courses are online and self-paced. Saved progress lets each manager return to an assigned course during its access period.

What does Foundations completion require?

Complete all six guest-journey lessons, guided decisions, lesson quizzes, workplace plans, and the final assessment. Learners need at least 80% on every lesson quiz and the final assessment.

Is course completion the same as certification?

No. One completed course creates a course completion record. The Manager's Table Certification requires completion of all 12 modules plus a passing comprehensive exam and applied case review. It is a Manager's Table credential, not a university degree. Review the full requirements.

Can I enroll my restaurant team?

Contact The Manager's Table to discuss the right curriculum for your team. If you already have an invitation, use the instructions in that email to access assigned learning.