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COURSE STRUCTUREEach module combines required instruction, restaurant decisions, scored assessment, and workplace application.
Seven lessons on guest awareness, communication, teamwork, ownership, inclusion, and service recovery.
Start Foundations →Identify relevant cues and acknowledge guests promptly.
Set expectations, confirm details, and complete handoffs.
Take the next action and confirm the result.
Respond to problems without losing accuracy, authority, or trust.
The curriculum progresses from shift leadership to operating controls, team management, financial performance, and GM planning.
Move from task expert to trusted leader by defining standards, earning authority, and leading former peers.
Direct clearly under pressure, read the room, run useful pre-shifts, and prevent communication breakdowns.
Diagnose guest-impact failures, de-escalate professionally, choose an appropriate remedy, and rebuild loyalty.
Plan and lead high-volume service using floor awareness, pacing, bottleneck control, handoffs, and disciplined closes.
Turn expectations into repeatable systems, inspect execution, find root causes, and improve performance without losing hospitality.
Forecast demand, build a legal and effective schedule, deploy labor in real time, and manage productivity without burning out the team.
Protect margin through purchasing, receiving, storage, inventory, recipe discipline, waste analysis, and loss prevention.
Read a P&L, manage prime cost, interpret operating metrics, forecast results, and turn financial variance into an action plan.
Build a dependable talent pipeline, interview for evidence, create a 30-60-90 day onboarding plan, and reduce preventable turnover.
Set expectations, coach in the moment, deliver defensible feedback, document accurately, and handle conflict or discipline fairly.
Lead food safety, workplace safety, responsible service, incident response, documentation, and calm decision-making when risk is high.
Integrate people, operations, guest, revenue, reputation, and financial data into a defendable improvement plan for a real restaurant.
Foundations includes seven lessons, practice decisions, a final assessment, and a course-completion record.
Instruction covering the core hospitality standards used throughout the Academy.
Lesson practice and final scenarios with response-specific feedback.
A minimum score of 12 out of 15 is required on the final assessment.
Completion is recorded in the learner dashboard. Four eligible course completions are required for certification.
Foundations is free. Advanced modules are $49 each. Four-, eight-, and twelve-module options are selected by the learner before checkout.
Seven lessons, assessment, toolkit, and completion record.
Start Foundations →Select one advanced restaurant manager module.
Review modules →Select four advanced modules before checkout.
Select 4 modules →Select eight advanced modules before checkout.
Select 8 modules →Includes all twelve advanced modules.
Select all 12 →Read or listen to the required material and decision model.
Choose responses to restaurant scenarios and review the feedback.
Meet the course score requirement and record the workplace application.